Modernize customer experience with Amazon Connect, agentic AI, and production-ready architecture built to reduce cost, improve service, and scale with confidence.
Contact centers are under pressure to improve service while controlling cost. New Math Data helps organizations modernize on Amazon Connect, unify voice and digital channels, and introduce AI where it can reduce friction for customers and agents. As an AWS Premier Tier Services Partner and 2025 AWS Rising Star Partner of the Year for North America, we bring the architecture, delivery discipline, and AI expertise to move from strategy to production quickly.
AI is becoming the norm
85%
of customer service leaders planned to explore or pilot customer-facing conversational GenAI.*
The shift is accelerating
80%
of common customer service issues could be autonomously resolved by agentic AI by 2029.**
**Gartner
The business case is real
342% ROI
from Amazon Connect in a recent Forrester Total Economic Impact study.***
***Forrester
A modern contact center succeeds when customer journeys, technology, data, AI, and operations move together. New Math Data’s framework creates a clear path from today’s environment to an Amazon Connect experience that is secure, scalable, measurable, and ready for continuous innovation.
We map the current contact center, business goals, customer journeys, channel mix, pain points, and success metrics so the modernization plan starts with measurable outcomes.
We design voice and digital experiences around how customers actually engage, including routing, self-service, escalation paths, and agent handoffs.
We build a production-ready Amazon Connect foundation for voice, chat, email, and messaging with intelligent routing, resilient integrations, and room to scale.
We apply Amazon Bedrock and agentic patterns where they can reduce call volume, improve response quality, accelerate agent work, and create better digital service.
We connect CX data with CRM, BI, and other AWS services so teams gain a more complete view of customers, operations, and performance.
We design for access control, observability, testing, production readiness, and ongoing optimization so the environment stays dependable after go-live.
New Math Data helps organizations modernize contact centers, improve customer experience, and introduce AI without adding operational complexity.
Migrate legacy contact center environments to Amazon Connect to reduce cost, simplify operations, and create a more flexible foundation for customer experience. New Math Data supports the full path from discovery and design through build, QA, UAT, go-live, and production warranty.
Manage inbound and outbound voice, email, chat, and messaging in a single modern contact center environment. Intelligent routing and consistent workflows help customers reach the right resource while giving agents a unified experience.
Create agentic voice and digital experiences that handle routine requests, guide customers through multi-step interactions, and reduce avoidable call volume. When human support is needed, context carries forward to the agent instead of starting over.
Integrate Amazon Connect with CRM, BI, and other AWS services to increase visibility into customer interactions and operational performance. Give service leaders a clearer picture of demand, outcomes, and where to improve the customer journey.
From kickoff to production, we combine Amazon Connect delivery experience with AI, data, and cloud engineering to modernize CX quickly and responsibly.
Built for Amazon Connect, CX Launch guides you from kickoff to go-live typically in 8 weeks, including discovery, design, build, QA, UAT, go-live support, and production warranty.
The complete Launch experience plus the fastest path to a modern, AI-powered contact center. In an average of 12 weeks, you get voice, chat, email, intelligent routing, self-service AI, and agent assist ready to go live and built to scale.
We configure the channels, routing, queues, workflows, and operational logic needed to manage inbound and outbound customer interactions in one environment.
We design routing and agent workflows around customer intent, business priority, skills, and context so interactions move faster and agents have what they need to respond.
We build AI-powered service experiences that can answer questions, take action, and complete multi-step workflows while preserving appropriate escalation to human agents.
We integrate Amazon Connect with the systems that matter, bringing CX data together with CRM, analytics, and other AWS services for better visibility and decision-making.
Structured testing, user acceptance, go-live planning, and production warranty reduce launch risk and help teams move into the new environment with confidence.
We design controls, observability, and operating practices into the solution from the start, then create a foundation for ongoing optimization as customer needs and AI capabilities evolve.
